Issue: Licences/Keys: Have received keys but they do not work.
Solution: Incorrect location/file extension.
When IES send you a licence file via email it is called keys.txt and should be placed into your C:\ProgramData\ies\apps\Keys directory. If you have reconfigured your system to change the default location of the licensing information then the keys file will have to be moved to the new location.
There have been instances whereby customers have accidentally saved the file on to their drive as keys.txt. The extra .txt extension needs to be removed due to the view settings in windows explorer hiding the file extensions.
Issue: Licences/Keys: Tells me that the PIN number is incorrect.
Solution: This can be due to a number of factors:
The licence/keys file has not been placed on the correct machine
Modifications have been made to your computer which has affected the PIN number.
You Have placed the keys.txt file in the wrong location (default location C:\ProgramData\ies\apps\Keys)
Should problems persist with your installation, please contact IES Technical Support for further assistance, via email: support@iesve.com
