Help Topics
This section allows you to load up the online help section that relates to the application they are using at the time.
General Help Topics...
This is a basic over view of the Virtual Environment and common commands that are found in the majority of the applications.
User Guides
This area allows you chose specific user guides from a list of user guides.
My User Area
This option takes you to your ‘User Area’ on the IES website (
www.iesve.com ) where you can find support answers, get weather files, download updates, read the user guides, chat with the community and view their software keys.
Frequently Asked Questions
You will be taken to the IES Support Centre Knowledge Base where you can search through a large database of problems and solutions which will help you solve any issues you may be having.
Searching the knowledge base is best performed using the main suport area search feature.
Technical Support
This will take us to the IES Support Centre where we can access the Knowledge Base (see previous section) and other support resources such as the Version Archive and the User Forum.
Contacting the IES support team
If you have purchased a maintenance and support contract they you will be able to Submit a Query to our dedicated team of support engineers.
This option will not be available unless you enter the Support Area via the VE Help menu and have a current maintenance and support contract.
IES Homepage
A link to the IES homepage (
www.iesve.com) where you can access information on IES; these being the software products, IES Consultancy services, the clients area latest news and contact details.
IES Homepage (Jul 2014)
To visit the homepage manually using your favourite browser navigate to:
http://iesve.com.
The homepage is specific to your world region so you will always get IES news and articles relevant to your area.
Troubleshooting
The troubleshooting window (Tools > Troubleshooting…) allows you to view current system information relevant to the proper running of the virtual environment.
From here we can see:
· Keys Info: Where our license keys are stored
· Decrypt Keys: What products we have licensed
· Current Usage: Who’s currently using the VE on our network
· System Info: Some information about our PC
· File Versions: Version detail on VE components
· Environment: System Environment variables
· Drive Info: Space available on the local hard drive(s)
· Install History: Info on the installations
· Workflows: What Navigator workflows are available to us
If you are experiencing problems and wish to contact IES for assistance, it would be advisable to generate a full report using the button provided. Once generated, you can include this report in the email.
License Control
Indicates the views available to you based on your <VE> software keys.
Request License Keys
See section 1 on Registration.
Activate Software
For more information on this topic please refer to section 1.1
View License Agreement
This section Lists the Terms and conditions of using the Virtual Environment
About VE...
Shows you which version of the software you have installed.
